CARDLESS CLUB – MERCHANT TERMS & CONDITIONS

Last Updated: 21 November 2025

Trading Name: Cardless Club

Legal Entity: Times Six (Pty) Ltd – 2020/072163/07

Location: Randburg, Johannesburg, Gauteng, 2104

Contact: arno@timesixva.com

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1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Cardless Club loyalty system (“Service”) provided by Times Six (Pty) Ltd (“Company”, “we”, “us”, “our”).

By subscribing, creating an account, or using the Service, you agree to be bound by these Terms.

If you do not agree, you must not use the Service.

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2. The Service

Cardless Club provides a digital loyalty system enabling merchants to:

• Create and manage a loyalty “Place”

• Issue stamps digitally by scanning customer QR codes

• Issue and redeem digital reward cards

• Add staff members to issue/ redeem on behalf of the merchant

• Access reporting (stamps, redemptions, staff activity)

The Service is delivered solely through our website and related infrastructure.

We do not supply physical cards, hardware, or printed materials.

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3. Merchant Subscriptions

3.1 Billing Model
Subscriptions are billed monthly in advance via Paystack through Paid Memberships Pro.

3.2 Minimum Term
Each new subscription has a minimum 3-month commitment.

3.3 Non-Refundable
All payments are non-refundable, except when the Service has a continuous outage for 45 days.

3.4 Discounts & Coupons
At our discretion, merchants may be offered discounts via Paid Memberships Pro coupons.

3.5 Cancellation
You may cancel anytime. Cancellation becomes effective at the end of the current billing cycle.

3.6 Failure to Pay
If payment fails:

• 7-day grace period

• After 7 days, your loyalty Place and all staff accounts are suspended until payment resumes.

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4. Use of Service

By using Cardless Club, you agree:

• Not to misuse the system

• To ensure staff comply with these Terms

• To use customer QR data only for stamp/redemption purposes

• Not to attempt to reverse engineer, copy, or replicate our platform

• To ensure your content, logos, and trade marks are legally yours

We may suspend or terminate access if misuse is detected.

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5. Your Content

You may upload:

• Logo

• Images

• Brand colours

• Loyalty reward titles and descriptions

• Terms & Conditions for your reward

You confirm:

• You own all content

• You grant us permission to display it

• You understand we do not claim ownership or rights

We do not use your content outside the context of the loyalty platform.

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6. Customer Interactions

You acknowledge that:

• You do not have access to customer email addresses

• You cannot export customer data

• All interactions occur strictly through loyalty scans

• You alone are responsible for honouring rewards you define

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7. System Availability & SLA

We strive for 99% uptime, excluding scheduled maintenance or upstream outages.

If our hosting or API providers experience downtime, we are not liable for resulting losses.

A separate formal SLA is included below in Page 8.

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8. Liability & Disclaimers

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available”
  

• We do not guarantee uninterrupted uptime

• We do not guarantee customer conversions or revenue

• We are not liable for:

  • business losses

  • data loss

  • indirect or consequential damages

  • loss of profits

  • staff misuse

Total liability is limited to the value of one month’s subscription.

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9. Termination

We may suspend or terminate merchant accounts immediately if:

• Terms are violated

• Fraud is detected

• Abuse of the system occurs

• Illegal activity is identified

We may also terminate the service with 30 days’ notice.

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10. Dispute Resolution

You agree:

1. All disputes first go to arbitration (South Africa).

2. If unresolved, disputes may proceed to South African courts.

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11. Changes to Terms

We may update these Terms. When we do, we will notify merchants by email at least 7 days before changes take effect.

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12. Contact

For support: arno@timesixva.com